Website: https://mhrgroup.co.uk/
1. Introduction
MHR Group (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, submit an enquiry, complete a form, interact with our adverts, or contact us directly.
We process personal data in accordance with the UK General Data Protection Regulation, the Data Protection Act 2018, and applicable advertising platform requirements, including Google Ads and Meta/Facebook Ads.
2. Personal Data We May Collect
We may collect the following types of personal data:
- Your name
- Your email address
- Your phone number
- Your address or postcode
- Information submitted through contact forms or enquiry forms
- IP address
- Device, browser and website usage information
- Marketing and advertising interaction data
3. How We Collect Your Data
We may collect your data when you:
- Submit a form on our website
- Contact us by phone, email or social media
- Request a quote or further information
- Interact with our Google, Facebook or Instagram adverts
- Browse our website using cookies and similar technologies
4. How We Use Your Personal Data
We may use your personal data for the following purposes:
- To respond to your enquiry
- To provide quotes, information or services you have requested
- To manage customer communication
- To improve our website, services and user experience
- To measure and improve advertising performance
- To show relevant adverts through Google Ads, Meta/Facebook Ads and similar platforms
- To comply with legal and regulatory obligations
5. Lawful Basis for Processing
We rely on one or more of the following lawful bases when processing your data:
- Consent, where you have agreed to receive marketing or allowed cookies
- Contract, where processing is needed to provide a service or respond to a request
- Legitimate interests, such as responding to enquiries, improving our services and marketing our business
- Legal obligation, where we are required to process data by law
6. Marketing, Google Ads and Meta/Facebook Ads
We may use online advertising platforms including Google Ads, Facebook Ads and Instagram Ads to promote our services.
These platforms may use cookies, pixels and similar technologies to help us measure advert performance, understand website activity and show relevant adverts to users.
You can control how your data is used for advertising through your browser settings, cookie settings, Google ad settings and Meta/Facebook ad preferences.
7. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to:
- Enable website functionality
- Measure website performance
- Understand visitor behaviour
- Support advertising and remarketing campaigns
You can manage or disable cookies through your browser settings. Some website features may not work correctly if cookies are disabled.
8. Sharing Your Personal Data
We may share your personal data with trusted third parties where necessary, including:
- Website hosting providers
- CRM and enquiry management systems
- Email and communication providers
- Advertising platforms such as Google and Meta
- Analytics providers
- Professional advisers where required
- Legal or regulatory authorities where required by law
We do not sell your personal data.
9. International Data Transfers
Some third-party providers we use may process data outside the United Kingdom. Where this happens, we will ensure appropriate safeguards are in place in accordance with UK data protection law.
10. Data Retention
We only keep your personal data for as long as necessary for the purposes it was collected.
Enquiry and customer communication data may be retained for up to 7 years where required for business, legal, accounting or compliance purposes.
Marketing data will be retained until you withdraw consent or opt out of marketing communications.
11. How We Protect Your Data
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or disclosure.
12. Your Data Protection Rights
Under UK data protection law, you have rights including:
- The right to access your personal data
- The right to correct inaccurate data
- The right to request deletion of your data
- The right to restrict processing
- The right to object to processing
- The right to data portability
- The right to withdraw consent where consent is the lawful basis
13. Complaints
If you are unhappy with how we handle your personal data or any aspect of our service, please contact us first so we can try to resolve your complaint.
For complaints relating to renewable energy installations covered by the RECC Consumer Code, please contact MHR Group in the first instance. We will handle your complaint in accordance with the RECC complaints procedure. If we are unable to resolve your complaint, you may be able to escalate it through the RECC dispute resolution process.
You also have the right to complain to the Information Commissioner’s Office (ICO) if your complaint relates to how we process your personal data:
https://ico.org.uk/make-a-complaint/
14. Contact Details
If you have any questions about this Privacy Policy or how your data is handled, please contact us:
MHR Group
Website: https://mhrgroup.co.uk/
Email: info@mhrgroup.co.uk
15. Updates to This Policy
We may update this Privacy Policy from time to time. Any updates will be published on this page.
Last updated: April 2026
